• Privacy Policy

1. INTRODUCTION AND COMMITMENT

Sadbhav Futuretch Limited (“Company,” “we,” “us,” or “our”) stands as a provider of clean energy solutions and a catalyst for a brighter, more sustainable future. We are deeply committed to innovation, working closely with agricultural communities and semi-urban areas to provide customized solar solutions that address their unique energy needs. Our mission extends beyond providing renewable energy solutions—we aim to redefine energy consumption by making clean energy an integral part of everyday life while developing long-term relationships with our clients and stakeholders.

As part of our comprehensive commitment to excellence, we are equally dedicated to protecting and respecting the privacy of our website visitors, clients, and stakeholders. This Privacy Policy (“Policy”) outlines our practices concerning the collection, use, storage, and disclosure of personal information in accordance with applicable data protection laws and regulations, including the Digital Personal Data Protection Act, 2023 (DPDP Act).

We recognize that trust is fundamental to our mission of driving sustainable energy adoption. Therefore, we pledge to maintain the confidentiality and security of personal information entrusted to us with the utmost care and transparency, ensuring that our privacy practices reflect the same standards of innovation and integrity that define our renewable energy solutions.

2. DEFINITIONS

Personal Information means any information relating to an identified or identifiable natural person, including but not limited to name, address, telephone number, email address, financial information, photographs, IP addresses, and any other data that can directly or indirectly identify an individual.

3. COLLECTION OF PERSONAL INFORMATION

We may collect personal information through the following means:

  • Direct Communication: Information provided when you contact us via telephone, email, contact forms, or other communication channels
  • Website Usage: Technical data, including IP addresses, browser types, access times, pages visited, and referring websites
  • Business Transactions: Information collected during the course of providing our services or conducting business activities
  • Third Parties: Information received from our authorized partners, subsidiaries, or affiliates in connection with legitimate business purposes

4. LEGAL BASIS FOR PROCESSING

We process your personal information based on the following legal grounds:

  • Consent: Where you have provided explicit consent for specific processing activities
  • Contract: Where processing is necessary for the performance of a contract with you or to take steps prior to entering into a contract
  • Legitimate Interest: Where processing is necessary for our legitimate business interests, such as improving our services, fraud prevention, or direct marketing (subject to your rights and interests)
  • Legal Obligation: Where processing is required to comply with applicable laws, regulations, or court orders
  • Vital Interest: Where processing is necessary to protect your vital interests or those of another person

5. PURPOSE AND USE OF PERSONAL INFORMATION

Personal information collected by us is processed for the following purposes:

  • Responding to inquiries and providing requested information about our services
  • Facilitating business transactions and maintaining client relationships
  • Improving our website functionality and user experience
  • Compliance with legal and regulatory obligations
  • Internal business operations and administrative purposes
  • Marketing communications (with your consent)

We shall obtain your explicit consent before using your personal information for any purpose beyond those originally specified. You retain the right to withdraw such consent at any time.

6. DISCLOSURE TO THIRD PARTIES

We maintain strict confidentiality of your personal information and will not disclose it to third parties except in the following circumstances:

  • With your express written consent
  • To our subsidiaries, affiliates, or authorized service providers bound by confidentiality agreements
  • When required by law, court order, or governmental authority
  • To protect the rights, property, or safety of the Company, our clients, or the public
  • In connection with business transfers, mergers, or acquisitions, subject to confidentiality obligations

7. CROSS-BORDER DATA TRANSFERS

Your personal information may be stored, processed, or transferred outside India to countries that may have different data protection laws. When we transfer your data internationally, we ensure appropriate safeguards are in place, including:

  • Adequate level of protection as determined by the Government of India
  • Standard contractual clauses approved by relevant authorities
  • Other legally recognized transfer mechanisms

We will inform you of any such transfers and the safeguards implemented to protect your data.

8. DATA RETENTION POLICY

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws. Our retention criteria include:

  • Service-related data: Retained for the duration of our business relationship and up to 7 years thereafter for legal and regulatory compliance
  • Marketing data: Retained until you withdraw consent or for 3 years from last interaction, whichever is earlier
  • Website analytics data: Retained for up to 2 years for performance analysis
  • Legal compliance data: Retained as required by applicable laws and regulations

Upon expiry of the retention period, personal information will be securely deleted or anonymized, unless legally required to be retained longer.

9. DATA SECURITY MEASURES

We implement appropriate technical and organizational security measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure Socket Layer (SSL) encryption for data transmission
  • Access controls and authentication mechanisms
  • Regular security assessments and updates
  • Employee training on data protection protocols

Data backup and disaster recovery procedures

10. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar tracking technologies to enhance user experience and gather analytical data. These technologies help us:

  • Remember user preferences and settings
  • Analyze website traffic and usage patterns
  • Improve website performance and functionality

You may configure your browser settings to reject cookies, though this may limit certain website functionalities.

11. CHILDREN’S DATA

We do not knowingly collect personal information from children under 18 years of age. If you are under 18, please obtain parental or guardian consent before providing any personal information through our website or services. If we discover that we have collected personal information from a child under 18 without proper consent, we will immediately delete such information from our systems.

12. DATA SUBJECT RIGHTS

You have the following rights regarding your personal information:

  • Access: Request information about the personal data we hold about you
  • Rectification: Request correction of inaccurate or incomplete data
  • Erasure: Request deletion of your personal information under certain circumstances
  • Portability: Request transfer of your data in a structured, machine-readable format
  • Restriction: Request restriction of processing in certain circumstances
  • Objection: Object to processing based on legitimate interests or for direct marketing purposes

To exercise these rights, please contact our Grievance Officer using the details provided below.

13. OPT-OUT/MARKETING PREFERENCES

You have the right to opt-out of receiving marketing communications from us at any time. You may:

  • Click the “unsubscribe” link in any marketing email
  • Contact our Grievance Officer directly
  • Update your communication preferences through your account settings (where applicable)

Please note that even after opting out of marketing communications, we may still send you service-related communications necessary for your account or transactions.

14. THIRD-PARTY LINKS DISCLAIMER

Our website may contain links to third-party websites or services. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review the privacy policies of any third-party sites you visit.

15. GRIEVANCE OFFICER

In compliance with the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer to address your privacy concerns and data protection queries:

Grievance Officer Details:

  • Name: [Mohan Arya]
  • Email: [mohan.arya@sadbhavfuturetech.com]
  • Address: 249, Intellect Design Arena, Udyog Vihar, Phase – IV, Sector – 18, Gurgaon, Haryana – 122001

The Grievance Officer will acknowledge receipt of your complaint within 72 hours and resolve it within 30 days from the date of receipt.

16. POLICY UPDATES

We reserve the right to modify this Privacy Policy periodically. Material changes will be notified through our website or direct communication. We encourage regular review of this Policy to stay informed about our privacy practices. The updated policy will be effective from the date of publication on our website.

17. GOVERNING LAW AND JURISDICTION

This Privacy Policy is governed by and construed in accordance with the laws of India, including the Digital Personal Data Protection Act, 2023, and other applicable data protection regulations. Any disputes arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Gurgaon, Haryana.

18. CONTACT INFORMATION

For questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact:

Sadbhav Futuretch Limited

Registered Address: C-74, HIG, Shailendra Nagar, Raipur (C.G) – 492001

Corporate Address: 249, Intellect Design Arena, Udyog Vihar, Phase – IV, Sector – 18, Gurgaon, Haryana – 122001

Email: support@sadbhavfuturetech.com